Reolink Not Connecting To WiFi – Reolink support
Reolink Wifi cameras are super easy to manage and setup due to its simple architecture. At times one may find the Reolink camera device or Reolink not connecting to WiFi network or your home or office wireless network, mobile phone network. Here in this Reolink guide, you can find the steps to resolve issues related to Reolink not connecting to wifi. Primarily your camera might be facing this issue due to poor network, firmware glitch, wrong wifi password and IP address conflicts. It could be that your Reolink IP camera sometimes can't connect to WiFi, or it just keep on loosing the connection with the network randomly. Though Reolink not connecting to wifi is a common issue, it can be fixed with simple instructions given below. The issue generally lies with the network settings or camera software glitch. Reolink camera not connecting to WiFi or Reolink IP camera not connecting to the home or work WiFi for most users come across can be fixed by Rebooting devices. Remember that in general, Reolink wireless camera or any other wireless IP camera system can fail to connect to network due to either the internal software glitch or incorrect network status. Please see below the troubleshooting steps to resolve the Reolink camera WiFi issues.
Common Issues Due To Which Reolink Camera Wont connect to WiFi
The common issues due to which Reolink camera not connecting to wifi and find this check list to isolate the problems.
- This is the most common point of failure when you enter the wrong login password for your network.
- Check the SSID or network name conflict to fix Reolink not connecting to wifi
- The Reolink wireless IP camera gets a wrong IP address from the router or invalid IP address.
- Your wireless IP camera does not have power supply specifically with battery powered cameras.
- The WiFi signal is not good– the camera is too far from the router or the signal strength is low or facing interference of some sort. Electrical interference from devices like a cordless phone or microwave causes the WiFi signal to drop.
- Your router does not support your security camera's WiFi channel.
- The Reolink camera firmware or Router firmware is not up to date.
- The ”UID” option on your P2P IP camera hasn't been enabled from the back end.
- The router's firewall has a different rule setup defined and it blocks the connections.
Steps you should follow to resolve Reolink not connecting to WiFi or Reolink camera WiFi issues
Make sure to enter the correct WiFi network password:
It has been found that many times the Reolink not connecting to WiFi or failed to login is only due to using the incorrect WiFi password. First thing is to ensure that you are using the correct WiFi login password. Most of the users now a days have so many passwords and may mix them up. Check your password list and ensure the password you enter is the right one of the WiFi or get the WiFi password from your computer. You can find your password by going to router page or from another computer or phone. The default password is also mentioned on your router sticker, which can be at the back or bottom of your router or range extender. How to find default router password click here for example
Check the signal strength is good and no signal interference:
The IP camera should not be too far from the router as it will go out of signal reach, so distance could be the reason your Reolink not connecting to wifi. If there is a bad network strength at the positioning area of your camera, IP camera can't find the WiFi signal and Reolink wont connect to WiFi. Check the distance between the IP camera and the router and you can find more information on distance or signal strength on the router manufacturer or the company website. You can also check the WiFi signal yourself using your phone and see the network signal strength or from Reolink software itself, Login the security camera software and head to the WiFi Settings. Adjust your device or you need to apply range extenders to fix the signal issues. Range extenders are low cost network range enhancers and very easy to setup. For cameras being setup in the backyards it is recommended to use extenders for better signal strength,
Reolink not connecting to wifi due to IP Address conflict issues
Sometimes the IP Address can also create the problem and Reolink camera wont connect to wifi. Each device that you would like to connect with WiFi needs a dedicated IP address to enable it for establishing a communication channel. Your router may not be able to assign a valid IP address or there could be a conflict with an existing device over the same network. It is recommended to check DHCP settings so that the router itself can detect new devices and assign an IP address, find this link to configure DHCP settings. You need to login to router settings page to modify this setting. If it is setup correctly, power cycle your router and try again, Contact Reolink support or your network provider for help. For old cameras please try Reolink camera factory reset and try again. If you have given your cameras static IP addresses with your previous network provider, it can be the reason for your Reolink not connecting to wifi, recommended step is to perform reset here.
The encryption mode of your WiFi network is incorrect.
The Reolink cameras do not support WEP encryption method as it is outdated and not secure. We strongly recommend users to change the encryption method to WPA-PSK/WPA2-PSK. Although most routers are set up on this encryption method and end users who are setting up cameras using a phone hot-spot too need to ensure the right type of encryption is selected to establish connection. The latest networking device for home are set by default to the desired settings but you can double check to ensure the encryption, when Reolink not connecting to wifi even after trying all above steps.
Confirm that the camera is connected to the router properly
Your Reolink camera should be connected to the home or office router via Ethernet cable( for lan connections). Check whether the LED on the port of router is lit up.You can also try changing a different (shorter) Ethernet cable and can try other available port on the router. Reboot to see if issue is resolved and still if reolink camera is not connecting then launch Reolink Client software on the computer in the same network. Click Add Device->Scan in LAN to see whether the camera shows up. If the camera shows up, double click it to log in. If not, Reboot and reset Reolink camera to factory settings.
Reolink Fails to Connect using 4G Network
This problem comes when you may occasionally want to switch to 4GWhile using a 4G network, if you can not watch the live view of the camera, but if you switch the network and can watch the live view of the camera. SO basically issue comes when you switch to 4G network.
The issue could be with the camera power supply where camera is not receiving adequate power and you can check if your adapter or the solar panel is giving enough power supply to the camera batteries.
This could also happen due to poor connection and as an alternate try hooking your phone to different wifi network other than your camera and see if it works. When there is any lagging for live view Please check the signal of 4G network on your phone. You can ask the ISP of your 4G network to check its signal or any back end downtime issues. Alternatively you can change your SIM card or use another phone with a different SIM card to see if you can watch the live view of the camera. In some areas, the network provider services depends on another carrier and that too creates trouble. We have noticed this problem in few states across United states and recommend Reolink customers to confirm with service provider before buying the sim card. It should be noted that, Reolink camera uses fair amount of mobile data when capturing motion and sending live feed, so your data plan should be sufficient to meet your location requirements.
How to Reset the Camera WiFi Settings
At times an end user may have to perform Reolink camera reset, when general troubleshooting fails to resolve the issues. Here is a quick guide for you to know how to reset your camera depending on the model. There is a reset hole or button with every model and it is generally close to usb port as a tiny hole. Remember that after reset, your camera will return to factory default settings, then you can log in with the default username and password or scan the QR code to setup again.
Reset bullet or dome cameras: There is a 3 cable set, power, LAN and reset cables with these cameras.
- Power off your Reolink camera first.
- Press the Reset button and hold on, then power on the camera while pressing the Reset button and hold for 10 seconds.
Reset Reolink Argus series: There is a tiny reset hole on the left side below the micro usb port and you need a pin to insert inside the hole for reset.
- Insert a reset needle into the reset hole of your camera.
- Then press and hold it for few seconds until you hear the prompt “Factory reset succeeded!” Then release the Reset button.
- Please run Reolink App, scan the QR code and set up the camera again.
Reset E1 and E1 pro: You need to rotate the lens of camera to find the reset button on the bottom of the lens.
- Press and hold the the reset button for 5 seconds to factory reset the E series camera.
Some customers may find it difficult to setup the camera again after reset and are requested to talk to Reolink support for further assistance. Dial Reolink support number for live assistance 7 days open helpline